Tall Trees LED Company (TALL TREES) warrants that these products shall be free of defects in material and workmanship for the period specified, with respect to each individual product listing. If there is such a defect, TALL TREES will repair or replace the Product as appropriate and as determined by TALL TREES.
To obtain service under this warranty, the Purchaser must correctly fill out and summit the appropriate warranty information below on this page within 30 days of receipt of purchase. Purchaser must notify TALL TREES of the defect before the warranty expiration date(s). The TALL TREES corporate or distribution office will advise the Purchaser of the nearest service address to which the Purchaser must ship the defective product at his/her own expense. The product should be packed safely, in the original (or comparable) packaging. TALL TREES will pay return shipping costs to the customer once the Product is repaired or replaced. Shipments received not in compliance with the terms of this warranty will be shipped back to Purchaser, at Purchaser’s expense.
Product Warranty Period (From Date of Purchase)
Tree Master Mini & Mini-E 3 Years
Tree Master Pro & Harvest Series 5 Years
This warranty applies only to the hardware specified on this page and used normally within its operating specifications. It does not cover hardware modified in any way, or subject to unusual physical, electrical or environmental stress, including water damage, or acts of nature, or if used in an incorrectly installed manner, or with the original identification marks altered. This warranty is valid for the original Purchaser only.
TALL TREES neither assumes nor authorizes any person to assume on its behalf any liability in connection with the sale, installation, service or use of its products. TALL TREES shall not be held responsible for special, consequential or punitive damages of any kind arising out of sale, installation service or use of their products. TALL TREES does not warrant that Product is suitable for any specific purpose. Mounting hardware is not covered by this warranty.
The Purchaser is entitled to free technical support for any TALL TREES product for the warranty period. Technical support includes advice concerning installation and operation of TALL TREES products.
Upon reception of your new Tall Trees LED Grow Light, please fill out the warranty registration form below
Once received, your repair may take 7-10 days, but is usually completed sooner. You pay shipping to us and we pay for the return shipping costs – the carrier is at our discretion, but will usually be FedEx Home for Continental USA, and US Postal Service for Alaska, Hawaii, US protectorates, and international shipping.
For customs purposes, we list the contents as “Flood Light” and “Repaired Goods”, and for return shipping, we claim the value as $50. You are responsible for any taxes/duties/customs fees at your end.
With exception of the shipping label, there are no additional markings on the box(es).
No RMA number is necessary.